Frequently Asked Questions
If you have any questions or are unable to find the part or information you are looking for, please call us at 1.800.635.5342, email us at wminfo@wiremasters.net , or Click here to chat with us now! We pride ourselves on customer satisfaction and have a quality policy to fully meet or exceed our customers' expectations. Quality is not expensive, it is priceless!

What quality certifications do you have?

WireMasters® is AS9100 and ISO 9001:2008 certified. A copy of our Certification can be found in the top of each web page on our site. The link is labeled "AS9100 & 9001:2008 Certified."

How do I open an account (apply for terms) at WireMasters?

Simply fill out a credit application and fax the completed form to 615.791.6182 or email it to wminfo@wiremasters.net.

What are the shipping cut-off times from WireMasters® facilities?

WireMasters® does not have any formal cut-off times; whenever possible we push to ship everything same day.

What is a QPL?

A product that is QPL approved is listed on the appropriate Qualified Products List. The QPL is a product specification developed by the federal government. A QPL has the names of companies who produce standard products.

How can I access a product catalog from WireMasters®?

It can be found on our product catalog page, or by emailing your request to info@wiremasters.net.

What is E-Commerce?

Electronic commerce, commonly known as e-commerce, is a type of industry where buying and selling of products or services is conducted over electronic systems such as the Internet and other computer networks. Upon registering you will be given a username and password that will give you purchase history, tracking information, and stock quantities of our products. (Coming Soon)

Can I apply for an E-commerce account through WireMasters®?

Yes. Simply go to our main webpage and click on LOGIN at the top right corner. Once you are redirected to E-Commerce click on "Haven't registered yet? Please complete our online registration form."

Does WireMasters® use an automated telephone services?

WireMasters strives to answer all calls during business hours with a live operator, but in the case of all lines being busy, you can access our directory through our automated telephone service.

Where is WireMasters® located?

WireMasters currently has multiple locations. The main headquarters is located in Columbia, Tennessee. Our additional facilities are in Mesa, Arizona, Grapevine, Texas, Queretaro, Mexico, and Cranston, Rhode Island. The address for each location can be found below. For information on all WireMasters locations go to our Locations page.

WireMasters® Headquarters
1788 Northpointe Road
Columbia, Tennessee 38401

Mesa Facility
5456 East McDowell Road
Mesa, Arizona 85215

Grapevine Facility
647 Westport Parkway
Grapevine, Texas 76051

Queretaro Facility
Av. Colon esq. Cadereyta de Montes No. 12
Parque Industrial Aerotech
Galeras, Colon, Queretaro, 76295

Cranston Facility
1100-R Pontiac Ave.
Cranston, RI 02920

What specifications are needed to submit a quote for a custom built cable?

Please see our custom cable design page.

Can WireMasters® supply custom built cables to end users specific needs?

Yes, please fill our custom cable form, chat with us, or give us a call now at 1.800.635.5342

What sets WireMasters® apart from other Aerospace Distributors and Manufacturers?

Our service is unequivocally second to none. There is not another distributor in the world that cares like WireMasters. Our creative, outside the box thinking and problem-solving capabilities make for a very transparent process. When an order is placed, rest assured we will do the rest. Try us and see for yourself.

Does WireMasters® keep a large amount of inventory in stock for same day shipping?

Yes, we currently stock over 70 million feet of wire and cable inventory between our 4 facilities.

What is the difference between Mil-spec wire & cable and commercial grade?

Mil-spec wire and cable is tested and approved for aerospace applications and includes full trace & paperwork.

Can WireMasters® drop ship from their facilities?

Yes, we can ship per your request to your customers and provide you with full traceability of the shipments.

Does WireMasters® offer VMI (Vendor-managed inventory) programs?

Yes. VMI/3PL is one of the many services WireMasters can provide. We currently offer Consignment VMI, On-Site VMI, & Off-Site VMI.

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